Refund Policy

Malaysian Community Care Foundation (MCCF) appreciates and values all donations made to support our community programs, initiatives, and charitable operations. Because donations are immediately applied toward our community efforts, we generally treat all donations as final and non-refundable.

Refund Eligibility

Refunds may be considered under exceptional circumstances, including but not limited to:

• An error occurred during the transaction process (e.g., duplicate billing or accidental overpayment).
• An unauthorized transaction was made using your payment credentials or credit card.
• An incorrect donation amount was entered by mistake.

Requesting a Refund

To request a refund, please contact us within 14 calendar days from the date of the transaction. Your request must include:

• Your full name and contact information.
• Date and time of the transaction.
• Donation amount and transaction/reference ID.
• A brief explanation of the reason for the refund request.

You may submit your request via email to info@mccf.my or by contacting our office directly at +603-6178 6095.

Processing & Review

Once your request is received, MCCF will review the transaction details. If approved, refunds will be processed using the original method of payment within 14 to 30 business days, depending on your payment provider or financial institution.

Event or Program Cancellations

In the event that a paid event, workshop, or specific program organized by MCCF is canceled or postponed by us, registered participants will be offered a full refund or the option to transfer their contribution to another upcoming initiative.